Returns & Exchanges

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

Significantly different from the description or the preview shown to you
Damaged due to the fault of our factory or the carrier
Not what you ordered

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

To file a claim, please send us an email to support@flowerence.com and include the following information (this is a must):

Order number
Video/ photo of the defective product
If your claim is in regards to a printing error, please include photographs of the error.
If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
Full delivery address
Contact telephone number

How long do I have to return items I have purchased and do I have to pay for return shipping?

1. You have 30 days from the date of your purchase to return items you have purchased. Return packages must be postmarked within 30 days from the date of purchase. Returns made after 30 days from the date of purchase will not be accepted and refunds will not be provided.

2. Return Shipping is free only for the first return per order. You must use the shipping label we provide (See "How do I make a return?" section for details).

3. If you have already returned items from an order, but would like to return additional items from that order, you must do so within 30 days of the purchase date and pay for the return shipping. Use the shipping label provided and pay a $ 5.99 shipping fee, which will be deducted from your refund.

What is the return method?

1. Return By USPS Return Label: Print the USPS return label and securely tape it to the outside of your return package, then drop off at your nearest post office.

2. Return By UPS Return Label: You can either use the provided UPS return label or the UPS QR code.

① Use the UPS return label: Print the UPS return label and securely tape it to the outside of your return package, then drop off at your nearest UPS Store.

② Use the UPS QR code: No need to print out a label; just show the UPS QR code at your nearest UPS Store and they will handle it from there.

NOTE: Please be sure that the return package is postmarked no later than 30 days from the purchase date. (See "Important Notice" section for details.)

Can I cancel my order?

All orders are processed within 24 hours after an order is placed. Our designer will work on each individual personalized order and have the file sent to our vendors. Once the vendors have started the production process, it will not be possible for us to cancel.

Please understand that we're only a two-person team who are just starting out so when you insist on cancelling your order and demanding a refund, that means we'll have to eat up the charges and pay from our own pocket. Most of our products are also personalized which means we can't resell the item. Thank you for understanding and supporting our small business!

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@flowerence.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Refunds

1. Refunds will be processed within 7 days after we receive your package.

Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.

2. Shipping fees are non-refundable.

NOTE: If you have any issues with your return, you must contact Customer Service within 180 days from your date of purchase.

Contact Us
- Email : support@flowerence.com
- Phone : +1(252) 542 8009
- Office : RETAIL SPACE LLC.1942 Board Way ST STE 314C Bouder, CO 80302

Returns & Exchanges

Can I cancel my order?

Can I exchange an item for a different size/color?

Recently viewed

Recently viewed

Free Shipping

Money Guarantee

Flexible Payment

24/7 Customer Support