We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you
- Damaged due to the fault of our factory or the carrier
- Not what you ordered
To file a claim, please send us an email to email@example.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
- Full delivery address
- Contact telephone number
How long do I have to return items I have purchased and do I have to pay for return shipping?
Can I cancel my order?
All orders are processed within 24 hours after an order is placed. Our designer will work on each individual personalized order and have the file sent to our vendors. Once the vendors have started the production process, it will not be possible for us to cancel.
Please understand that we're only a two-person team who are just starting out so when you insist on cancelling your order and demanding a refund, that means we'll have to eat up the charges and pay from our own pocket. Most of our products are also personalized which means we can't resell the item. Thank you for understanding and supporting our small business!
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
- Email : email@example.com
- Phone : +1(252) 542 8009
- Office : RETAIL SPACE LLC.1942 Board Way ST STE 314C Bouder, CO 80302